‎Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you'll receive an email with a tracking number. A link to follow the progress of your shipment will also be included.

When will my order arrive?

Orders are typically delivered within 5–10 business days depending on your location.

Can I change my address?

If you entered the wrong address, contact us within 24 hours at contact@nyvize.com and we will update it for you.

Can I cancel my order?

You can cancel your order within 24 hours after placing it. Simply contact us at contact@nyvize.com.

Can I return my order after receiving it?

Yes. We offer a 14-day money-back guarantee. If you're not satisfied, contact us for a full refund.

What should I do if my order arrived damaged?

If your item arrives damaged or incorrect, contact us immediately. We will send a replacement or refund you.